We are currently limiting International Shipping due to high shipping fees, but hopefully we can resume international shippings soon! Please visit our Shipping Policypage for all the details you need regarding international shipping. If there are any queries not covered, please shoot us an email at email@example.com.
As with any beauty products that are applied to the skin, reactions can occur. If you know you are allergic to certain ingredients, please email us at firstname.lastname@example.org before making an order, or check the product descriptions and ingredients lists on our website. It is strongly recommended that you test the product on a small area of your skin first if you are unsure. If any reactions do occur, please discontinue use and seek medical attention if necessary. We apologise in advance if our products do give you an allergic reaction. However, Nudie Glow is not liable of any reactions that you develop and cannot offer replacement products or returns. That, of course, we hope will never happen!
Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless items inside the box are damaged when received.
All products are checked for quality before dispatch and while we do try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at email@example.com within 14 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).
Once approved, we will arrange for your items to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange on damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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