Shipping Policy


HOW MUCH IS SHIPPING?

Australia

- Free standard shipping within Australia on purchases with a subtotal of $55 or more (after promotional codes are applied) 

- $5 for standard shipping within Australia on purchases with a subtotal of less than $55 (after promotional codes are applied) 

International

New Zealand

Asia Pacific

Western Europe

North America

Rest of the world
Free Shipping > $120 > $200 > $300
0 - 0.5kg $10 $15 $20
0.51 - 1.0kg $15 $25 $30 
1.01 - 1.5kg $20 $30 $35
1.51 - 2kg $25 $35 $40
Asia Pacific 

Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Lao, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

Western Europe

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

North America

USA, Canada

International shipping fees are based on total weight of order and free shipping applies to total purchase after promotional codes are applied. For purchases over 2kg, please email us at hello@nudieglow.com to arrange shipping.

All our prices are in Australian Dollars and do not include local taxes and import/custom duties for international orders. Nudie Glow is not responsible for any customs fees, taxes and additional costs associated with international orders. Thank you for your understanding.

HOW LONG WILL DELIVERY TAKE?

Australia

2-7 business days

Please allow additional time for regional and rural deliveries. 

International

Target delivery days from Australia
New Zealand 4 - 7 days 
Hong Kong 6 - 9 days 
Singapore
6 - 11 days 
China
8 - 13 days 
Rest of Asia Pacific
8 - 14+ days 
France
6 - 9 days 
Germany 6 - 11 days
United Kingdom
4 - 7 days 
Rest of Western Europe
10 - 14+ days 
Canada
8 - 13 days 
USA
8 - 11 days 
Rest of the world
10 - 14+ days 

 

All parcels are shipped from Melbourne, Australia within 48 hours from the time of receiving the order. If a shipping delay occurs, we will inform customers of the issue within 48 hours.

Target delivery days quoted are in business days and exclude local public holidays. Target delivery days are measured from the time the shipment leaves Melbourne. Any delay at the destination countries is beyond the control of Nudie Glow. Deliveries to areas outside major cities, or where your shipment is dutiable or held at customs may take longer.

If a parcel is returned to Nudie Glow because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for the additional shipping costs. Nudie Glow is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages.

Nudie Glow is not responsible for lost or stolen packages, unless it is due to delivery service. Therefore we only offer tracked shipping for all international orders.

DO YOU OFFER RETURNS, REFUND OR EXCHANGE?

Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless products inside the box are damaged when received.

All products are checked for quality before dispatch and while I do try my best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at hello@nudieglow.com within 14 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

Once approved, we will arrange for your item(s) to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange on damaged goods.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@nudieglow.com.

Shipping charges can not be refunded.

 

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