Help Centre - FAQs
Shipping
▽ When will I receive my order?
Please visit our Shipping Policy page for all the details you need regarding shipping times. If there are any queries not covered, please shoot us an email at help@nudieglow.com.
▽ How much is shipping cost?
Please visit our Shipping Policy page for all the details you need regarding shipping. If there are any queries not covered, please shoot us an email at help@nudieglow.com.
▽ Do you ship internationally?
We are currently limiting International Shipping due to high shipping fees, but hopefully we can resume international shippings soon! Please visit our Shipping Policy page for all the details you need regarding international shipping. If there are any queries not covered, please shoot us an email at help@nudieglow.com.
Skincare & Products
▽ What if I get an allergic reaction to your products?
As with any beauty products that are applied to the skin, reactions can occur. If you know you are allergic to certain ingredients, please email us at help@nudieglow.com before making an order, or check the product descriptions and ingredients lists on our website. It is strongly recommended that you test the product on a small area of your skin first if you are unsure. If any reactions do occur, please discontinue use and seek medical attention if necessary. We apologise in advance if our products do give you an allergic reaction. However, Nudie Glow is not liable of any reactions that you develop and cannot offer replacement products or returns. That, of course, we hope will never happen!
▽ Why are some of your Korean products marked "Sample" or "Not for Sale"?
Some products we sell were originally meant as promotional products by the manufacturers and are not to be sold to consumers in Korea. However, they are permitted for sale in countries or regions where there are no such prohibitions. Sometimes those products are the only options offered by Korean suppliers to overseas retailers, and are not provided to us for free.
▽ Why are there no SPF ratings displayed on your Korean sunscreen products?
While many Korean sunscreens have been clinically tested in various other countries such as the USA or in Europe, they have not yet been tested in the Australian environment as yet, which means that their SPF claims are unproven in Australia and may not be the same as Australian standards. Hence, we have removed the SPF ratings on these products.
Returns, Refunds or Exchanges
▽ Do you offer refunds, returns or exchanges?
Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless items inside the box are damaged when received.
All products are checked for quality before dispatch and while we do try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at help@nudieglow.com within 14 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).
Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange on damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Please allow up to 10 business days for the amount to appear in your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@nudieglow.com.
General Enquiries
▽ Do you have a physical store/ brick and mortar store?
We are currently only an online store at the moment!
▽ Do you offer collection services from your warehouse?
Unfortunately, we are unable to do order pick-ups at this moment in time as our products are stocked and dispatched from a private warehouse that's not open to the public.
Didn’t find what you were looking for? Contact us at help@nudieglow.com