Australia

• Estimated delivery time using the link above does not allow for pick & pack of orders.
• Once orders are placed, they are not able to be amended or cancelled.
• Final Order Value is calculated after promotional codes are applied.
• eGift cards do not contribute to minimum spend for free shipping.
• We offer Signature On Delivery for all our parcels with option of Safe Drop if deemed safe to do so. Please note, while our delivery service will do their best to meet these requests, it isn't always possible as it depends on your address type, weather, visibility to passing traffic etc.
• Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales and Promotional events), public holidays, extreme weather events or due to postal service delivery issues that are unforeseen.
• Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays.
• Please allow additional time for regional and rural deliveries.
• Shipping costs can be adjusted without prior notice.
• We deliver to PO BOX & Parcel Lockers. If using Parcel Lockers, please make sure to include the street address of the Parcel Locker location.

• The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change. You can also track your parcels on auspost.com.au by using the tracking tool.

Signature On Delivery: This requires the driver to obtain a signature on delivery. If nobody is on premise to accept the parcel, the parcel will be allocated to the nearest Post office for collection. Nudie Glow is not responsible for the collection of your parcel from the pickup location.

We do not offer "Authority To Leave" unless it is put in the notes section at checkout.

Authority To Leave: This gives the delivery driver the authority to leave the parcel on premise if or when nobody is there to receive it. This overrides the need to obtain a signature. Once delivery completed, any lost or stolen items will be the responsibility of the customer and no replacements will be offered by Nudie Glow. Nudie Glow is not responsible for parcels left on premise that is exposed to the sun, rain or any other weather conditions. 

IMPORTANT TO NOTE

For shipping address, we strongly advise you to use an address where someone is available to collect the parcel during business hours Monday to Friday. If no one is available to collect the parcel, the courier might leave the parcel at the address only if it is deemed safe to do so, otherwise you are responsible for picking up the parcel at a location given to you.

If a parcel is returned to Nudie Glow because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & postage fee of $20 to have it re-delivered. If you prefer a refund on the returned parcel, we will deduct $20 off the total order amount (excluding Express Shipping charges) to cover handling & postage fees. Nudie Glow is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages.

Nudie Glow is not responsible for lost or stolen packages, unless it is lost or stolen during transit. That's why we offer tracked shipping for all orders and parcels where the status "Delivered" or "Completed" will be deemed as delivered.

We ship via AusPOST, if you hold a MyPOST account, you are able to request Redirection & Safe Drop. However, this is NOT recommended by Nudie Glow, and if you choose to request Redirection and/or safe drop, Nudie Glow is no longer responsible for lost parcel, undelivered parcel, parcel delivered to incorrect address for your order. Please make sure your address is correct on your order confirmation email to avoid the need for redirection.

RETURNS, REFUND OR EXCHANGE

Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless products inside the parcel box and individual product boxes are damaged when received.

All products are checked for quality before dispatch and while we try our best to ensure that the products are delivered to you in perfect condition, products may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at hello@nudieglow.com within 14 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

Once approved, we will arrange for your item(s) to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange on damaged goods or any gift cards.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@nudieglow.com.

Shipping charges can not be refunded. 

International

- We are currently limiting International Shipping due to high shipping fees. Hopefully we can resume international shippings soon!

Asia Pacific 

Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Lao, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

Western Europe

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

North America

USA, Canada

International shipping fees are based on total weight of order and free shipping applies to total purchase after promotional codes are applied. For purchases over 2kg, please email us at hello@nudieglow.com to arrange shipping.

All our prices are in Australian Dollars and do not include local taxes and import/custom duties for international orders. Nudie Glow is not responsible for any customs fees, taxes and additional costs associated with international orders. Thank you for your understanding.