DISPATCH DELAYS: As we are currently experiencing an unprecedented amount of orders, there might be potential for minor delays in dispatch. Our team is working hard to get your orders out as soon as possible, but please allow up to 1-14 business days (excluding weekends and public holidays) for dispatch. Thanks for your understanding!
AUSPOST Update: Please note that some Australia Post deliveries might be delayed during this time. However, AusPost will be working hard to help ensure this doesn't happen, and that parcels are still delivered as soon as possible. We will keep you updated should this change.
SHIPPING UPDATE: With the recent developments around the coronavirus disease (COVID-19), all parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, AusPost staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter. Thanks for your understanding, and stay safe!
REMOVAL OF EXPRESS SHIPPING: We are currently not offering express shipping as Australia Post is unable to guarantee next day deliveries across the country due to limited flights available and an influx of online orders.
All parcels are shipped from Melbourne, Australia within 24-72 hours of receiving the order, excluding weekends and public holidays. If a dispatch delay occurs, we will inform customers of the issue within 72 hours.
(IMPORTANT UPDATE: Due to Victoria's new COVID-19 restrictions, we've had to reduce the number of people working in our warehouse team, which means that there might be potential for delays in dispatch. Our team is still working hard to get your orders out as soon as possible, but please allow for up to 1-5 business days (excluding weekends and public holidays) for dispatch. For any further delays, we will be informing customers of the issue within 5 days. We understand that these are frustrating circumstances but please bear with us as we try our best to work under these new restrictions. Thank you very much for your understanding!)
When your order is ready for dispatch, you will receive an email notification with a tracking number. Please allow up to 12 hours for tracking to show as it takes time between packing and first scan when onboard for delivery.
All orders made are final, and we cannot guarantee that changes to products and/or shipping details can be made once order confirmation is sent to you. It is your responsibility to make sure all details are correct before confirming your order.
In the case of a refund request before an order has been sent to the warehouse, please note that for all orders made via Afterpay, a fee of 6% will be deducted from your final refund amount to cover for Afterpay Merchant fees that are not refunded to us.
*For orders containing only 1, 2 or 3 COSRX Pimple Master Patch, it will be delivered via untracked letter service, so you will not receive any tracking information.
SHIPPING COSTS AND DELIVERY TIMES
Australia
| Final Order Value |
Standard Shipping
5-15 business days
|
Express Shipping
3-8 business days
|
| Less than $65 |
$7.5 |
$12.5 |
| $65 - $150 |
FREE |
$5 |
| More than $150 |
FREE |
FREE |
To calculate estimated delivery time from Melbourne (Postcode: 3045) to your postcode, please check via:
- Estimated delivery time using the link above does not allow for pick & pack of orders
- Final Order Value is calculated after promotional codes are applied
- We offer Authority To Leave and Signature Required for each shipping option. Please note, while our delivery service will do their best to meet these requests, it isn't always possible as it depends on your address type, weather, visibility to passing traffic etc.
- Shipping may take additional time during sale periods, holidays and extreme weather events.
- Please allow additional time for regional and rural deliveries.
- Shipping costs can be adjusted without prior notice.
- We deliver to PO BOX & Parcel Lockers. If using Parcel Lockers, please make sure to include the street address of the Parcel Locker location.
Authority To Leave: This gives the delivery driver the authority to leave the freight on premise if or when nobody is there to receive it. This overrides the need to obtain a signature. Once delivery completed, any lost or stolen items will be the responsibility of the customer and no replacements will be offered by Nudie Glow. Nudie Glow is not responsible for parcels left on premise that is exposed to the sun, rain or any other weather conditions. We advise you to select "Signature Required" if there is no where safe to leave a parcel or if the weather will cause damage to parcels left outdoors.
Signature Required: This requires the driver to obtain a signature on delivery. If nobody is on premise to accept the freight, the freight will be allocated to the nearest Post office for collection. Nudie Glow is not responsible for the collection of your freight from the pickup location.
IMPORTANT TO NOTE
For shipping address, we strongly advise you to use an address where someone is available to collect the parcel during business hours Monday to Friday. If no one is available to collect the parcel, the courier might leave the parcel at the address only if it is deemed safe to do so, otherwise you are responsible for picking up the parcel at a location given to you.
If a parcel is returned to Nudie Glow because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & postage fee of $20 to have it re-delivered. If you prefer a refund on the returned parcel, we will deduct $20 off the total order amount (excluding Express Shipping charges) to cover handling & postage fees. Nudie Glow is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages.
Nudie Glow is not responsible for lost or stolen packages, unless it is lost or stolen during transit. That's why we offer tracked shipping for most orders and parcels where the status "Delivered" or "Completed" will be deemed as delivered.
We ship via AusPOST, if you hold a MyPOST account, you are able to request Redirection & Safe Drop. However, this is NOT recommended by Nudie Glow, and if you choose to request Redirection and/or safe drop, Nudie Glow is no longer responsible for lost parcel, undelivered parcel, parcel delivered to incorrect address for your order. Please make sure your address is correct on your order confirmation email to avoid the need for redirection.
RETURNS, REFUND OR EXCHANGE
Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless products inside the parcel box and individual product boxes are damaged when received.
All products are checked for quality before dispatch and while we try our best to ensure that the products are delivered to you in perfect condition, products may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at hello@nudieglow.com within 14 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).
Once approved, we will arrange for your item(s) to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange on damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@nudieglow.com.
Shipping charges can not be refunded.
SHIPPING COSTS AND DELIVERY TIMES
International
- We are currently limiting International Shipping due to high shipping fees. Hopefully we can resume international shippings soon!
|
New Zealand |
Asia Pacific
Western Europe
North America
|
Rest of the world |
| Free Shipping |
> $120 |
> $200 |
> $300 |
| 0 - 0.5kg |
$10 |
$15 |
$20 |
| 0.51 - 1.0kg |
$15 |
$25 |
$30 |
| 1.01 - 1.5kg |
$20 |
$30 |
$35 |
| 1.51 - 2kg |
$25 |
$35 |
$40 |
Asia Pacific
Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Lao, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
Western Europe
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
North America
USA, Canada
International shipping fees are based on total weight of order and free shipping applies to total purchase after promotional codes are applied. For purchases over 2kg, please email us at hello@nudieglow.com to arrange shipping.
All our prices are in Australian Dollars and do not include local taxes and import/custom duties for international orders. Nudie Glow is not responsible for any customs fees, taxes and additional costs associated with international orders. Thank you for your understanding.
|
Target delivery days from Australia |
| New Zealand |
4 - 7 days |
| Hong Kong |
6 - 9 days |
| Singapore |
6 - 11 days
|
| China |
8 - 13 days
|
| Rest of Asia Pacific |
8 - 14+ days
|
| France |
6 - 9 days
|
| Germany |
6 - 11 days |
| United Kingdom |
4 - 7 days
|
| Rest of Western Europe |
10 - 14+ days
|
| Canada |
8 - 13 days
|
| USA |
8 - 11 days
|
| Rest of the world |
10 - 14+ days
|
Target delivery days quoted are in business days and exclude local public holidays. Target delivery days are measured from the time the shipment leaves Melbourne. Any delay at the destination countries is beyond the control of Nudie Glow. Deliveries to areas outside major cities, or where your shipment is dutiable or held at customs may take longer.
